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Terms & Conditions

The following Terms & Conditions govern the offer and sale of products on our website: artenuovaforma.com. Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

The products purchased on artenuovaforma.com are sold directly by Arte Nuova Forma, which has its registered office in Italy at Via L. Galvani, 13 Tezze sul Brenta (Vicenza), business register number, tax code and VAT number 00676650245. If you need any assistance, please contact us by email (info@artenuovaforma.com).

1) Our Business Policy

1.1 Arte Nuova Forma offers products for sale on artenuovaforma.com and are available exclusively to its end users, i.e. the "Consumers". 

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on artenuovaforma.com. 

1.3 Arte Nuova Forma reserves the right not to process orders received from users who are not "Consumers". 

1.4 These Terms and Conditions regulate the offer, transmission and acceptance of purchase orders relating to products on artenuovaforma.com between the users of the site and Arte Nuova Forma. 

2) To place a purchase with Arte Nuova Forma

2.1 To place an order for the purchase of one or more products on artenuovaforma.com, you must fill out the online order form and send it electronically to us, following the related instructions. 

2.2 An order shall be deemed submitted when Arte Nuova Forma receives your order form electronically and the order information has been verified as correct. 

2.3 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Account

2.4 Before submitting the order form, you will be asked to identify and correct possible input errors. 

2.5 After your order form has been submitted, Arte Nuova Forma will process your order. 

2.6 Arte Nuova Forma may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Arte Nuova Forma has not carried out your purchase order specifying the reasons thereof. If the products displayed on artenuovaforma.com are no longer available at the time of your last access or once Arte Nuova Forma has received your order form, Arte Nuova Forma shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Arte Nuova Forma has received your order. If the order form has been sent and the price has been paid for items that are no longer available, Arte Nuova Forma will refund the amount paid for those items. 

2.7 By submitting an order form to Arte Nuova Forma, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions in your contract with Arte Nuova Forma. Should you not agree with certain provisions of these Terms and Conditions, please do not submit your order form for the purchase of products on artenuovaforma.com. 

2.8 By submitting an order form, you agree and accept these Terms and Conditions and Privacy Policy

2.9 Upon submission of an order form, Arte Nuova Forma shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form

2.11 We would like to remind you that all items purchased are intended for use in the country they were ordered from. If, however, you decide to take the items to another country, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Arte Nuova Forma shall not be held liable. 

3) Products

3.1 The main characteristics of products are shown on artenuovaforma.com on each product page. The products offered for sale on artenuovaforma.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used. 

3.2 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form. 

4) Payments 

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

5) Shipping and Delivery

5.1 For specific product shipping and delivery procedures, please visit the Customer Care area, and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

7) Customer Care

7.1 For any information requests Arte Nuova Forma can be contacted via e-mail at info@artenuovaforma.com .

8) Consumers' Rights

8.1 You have the right to cancel your contract with Arte Nuova Forma in relation to products purchased from artenuovaforma.com, without any penalty and for any reason, by notifying Arte Nuova Forma in writing within seven (7) working days, beginning with the day after you received the products. In this case you will receive a full refund deducted by the dispatch costs for returning the goods to our warehouse.

8.2 You should return the products to Arte Nuova Forma within seven (7) working days of the date you notify Arte Nuova Forma of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

8.3 Except in certain specific circumstances, you are not permitted to exchange or to replace purchased products with other products. Exchanges are allowed in certain circumstances if requested not later than seven (7) working days from the date of delivery of the products by using the online return or exchange form on our website which can be accessed by inputting your order number (the "Return Form"). You may only request the replacement of one or more purchased products from a single order with products that are the same model but a different size and/or colour. The available replacement options will be indicated in the online Return Form on our website. 

9) Items returned because they ared damaged, defective or incorrect

9.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us

9.2 You must notify Arte Nuova Forma of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Care to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

9.3 To return the products:

  • you should notify us in writing as soon as practicable and in any event within thirty (30) working days. You should keep a record of your cancellation notice;
  • the products should not have been used;
  • the products should be returned, complete and unused, with their original packaging;
  • the products should be returned to Arte Nuova Forma within seven (7) working days following notification to Arte Nuova Forma of the damaged or defective product.

 

9.4 Arte Nuova Forma will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. 

10) Privacy

10.1 You will find information on how we process your personal data by clicking on Cookies and Privacy Policy.

11) Governing Law

11.1 These Terms and Conditions are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

12) Updates

12.1 The Terms and Conditions may be amended from time to time due to new laws and regulations or other reasons.